Vivian Lassiter
Owner and accounts
Opens every account and answers the line on weekdays.
The firm
Lassiter Heating & Air is ten people, one shared account file and a phone that Vivian Lassiter answers herself on weekdays.
We work for independent landlords and small managers, not for the buildings that have their own maintenance staff. That means small accounts, tenants who need a heads-up and invoices that go to the right owner for the right address.
Ten people, one file for every unit
Accounts of two units or twenty
Invoices to you, per address

The people on the phone and at the door.
Owner and accounts
Opens every account and answers the line on weekdays.
Service manager
Runs the priority line and the schedule in heating season.
Lead technician
Furnaces and boilers; the first call on a no-heat visit.
Technician, air and heat pumps
Spring tune-ups and turnover checks.
The number for each is in the footer of every page.
Call, text or send your list.